Questions
Frequently asked questions
The things people ask us most. If yours is not here, WhatsApp is the fastest way to reach us.
Are these products genuine?
Yes. We buy from authorised distributors in Korea, Japan and China, not from resellers. Everything arrives sealed in its original manufacturer packaging with the original barcode intact.
How do I know the expiry date before I buy?
Every product page shows a best-before month and year under Product details. If a batch gets within three months of expiry we either discount it clearly or pull it from the site.
How long does delivery take?
Lagos orders placed before 2pm on a working day arrive the same evening. Abuja and the South-West take one to two working days, the South-South and South-East two to three, and the North three to four.
What payment methods do you accept?
Card (Visa, Mastercard, Verve), bank transfer, USSD, and wallets including Opay, PalmPay and Moniepoint. Payments run through Paystack, so your card details never touch our servers.
Can I pay on delivery?
Not at the moment. Every order is prepaid, which is how we keep prices down and stock moving. If that is a problem for a large order, message us on WhatsApp and we will work something out.
Will my mochi and drinks survive Lagos traffic?
Chilled items travel in an insulated bag with a cold pack at no extra cost. If anything arrives spoiled, send us a photo within 48 hours and we replace it.
How spicy is Buldak really?
The original is a genuine 5 out of 5 on our scale, and the 2x Spicy is hotter than most Nigerian pepper soup. Start with half the sauce sachet. Carbonara and Cheese are the friendly ones.
Do you deliver outside Nigeria?
Not yet. You can order from abroad for delivery to a Nigerian address by using the recipient's details at checkout.
Something I want is not on the site. Can you get it?
Often, yes. Message us on WhatsApp with the product name and we will tell you whether it can come in on the next shipment and what it will cost.
Can I cancel or change my order?
Message us on WhatsApp with your reference within one hour of ordering. Once it leaves the store we cannot pull it back, but the return policy still covers you.
Still stuck? Message us on WhatsApp and a real person will answer.